Privacy policy - Hexcal

At Hexcal, your privacy is our major concern. This Privacy Notice explains how we use, collect, disclose, transfer or otherwise manage your personal data. We are providing this Notice to you so that you can instruct us on how you want us to manage your personal data within your legal rights.

This Privacy Policy applies to our Website (hexcal.com) and any sites or products that display these terms. It does not apply to any other websites, mobile apps, services, or products that do not display or link to this Privacy Policy or those contain their own privacy notice.  By accessing the Website, buying our products or using our services, you are aware of and agree to our use of your personal information in accordance with this Privacy Policy.

1 - HOW DO WE COLLECT PERSONAL INFORMATION?

1.1 We may collect personal information from you directly or indirectly. When you fill out a form on our Website (to purchase one of our products, sign up for our email newsletter or submit a question or request using one of our online forms), you provide personal information directly to us. Other times, personal information is collected automatically as you use our Website or services. We also may receive personal information from third parties with whom we work.

1.2 When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

1.3 When you opt to receive our email newsletters, you will provide your email address.

1.4 When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

1.5 Other automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Website, and track users’ movements around the site. We, and our third-party partners, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.

1.6 If you apply for a job in Hexcal, you may provide us with personal information that includes your name and contact information (email and physical address, phone number), education background and employment history.

1.7 We may collect personal information about you from third parties that help support our business, such as payment processors and companies that help our marketing efforts, or when you use social media networks to connect to our Website.

1.8 We encourage customers to share their experiences with our products both on our site and social media networks. If you take part in a public conversation, for example, on Facebook, YouTube, or Twitter, we may collect personal information, such as your name and other information you have agreed to make available through your agreement with the social network. Another instance where we may collect personal information is when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.

1.9 Our products may be used by anyone, including those younger than 16 years old. But we never knowingly sell products to anyone that young, nor do we collect personal information from them. If we become aware that personal information of anyone younger than 16 has been provided to us, without the proper consent, we will delete the information from our files.

1.10 If you provide feedback to our website, services or products, including user stories, product reviews, photos or videos, we consider this your permission to use it on our Website and social media platforms. If you do not want us to use your image in this way, please do not submit it to us. Please be aware that any feedback you submit to us may be publicly shared.

1.11 If you visit our showrooms, offices and factories, we may ask for your personal information. You should be aware that we may use this information for operating and marketing use.

2- HOW DO WE GET YOUR CONSENT? AND HOW DO I WITHDRAW?

2.1 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

2.2 If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.3 If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@hexcal.com.

3 - WHAT DO WE DO WITH YOUR INFORMATION?

3.1 We know your personal information is important to you, so we want to be transparent about our use of that information. We use it for a variety of reasons, to provide better services and products to our customers.

3.2 Email marketing: With your permission, we may send you emails about our store, new products, promotions and other updates. You are able to cancel the subscription at any time.

3.3 Social media: We may provide advertisements through social media channels and other sites that are targeted to you based on your product purchases and interest.

3.4 Legal requirements: We may disclose your personal information to comply with legal and regulatory requirements applicable to our business and internal policies for maintaining records, to comply with court orders and legal processes, and to enforce our Terms and Conditions and this Privacy Policy.

4 - WHEN DO WE SHARE YOUR INFORMATION TO A THIRD-PARTY?

4.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. When we share your personal information with vendors and other third parties, we have entered into contracts that limit their use of the information to deliver the contracted services to us. We do not share your personal information, except as detailed in this Policy.

4.2 Once your personal information is collected, as detailed above, we may share it with certain third parties for various reasons, including improving purchasing experience, tracking product purchases and shipments, managing email marketing and promotions etc.

4.3 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

4.4 Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

4.5 When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

5 - HOW LONG DO WE KEEP YOUR INFORMATION?

5.1 Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Policy, to protect Hexcal from legal claims and to administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymise the data unless we need to keep it longer to comply with a legal or regulatory obligation.

5.2 In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any customer information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred customer information will be subject to this Policy.

6 - HOW DO WE SECURE YOUR PERSONAL INFORMATION?

6.1 To protect your personal information, we take reasonable precautions and follow industry's best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6.2 We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems is subject to legal and/or professional obligations to safeguard that personal information.

6.3 While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.

6.4 We use Stripe to process our credit card payments and no credit card details are stored on our services. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

6.5 In case of an unauthorised security intrusion that materially affects you, we will notify you as soon as possible and will, within a reasonable time, report on our response actions.

7 - HOW CAN YOU REACH US?

7.1 If you feel that any of our privacy practices or security standards detailed in this Policy have not been followed, please send an email to support@hexcal.com.

7.2 If you receive any email from us and you want to opt-out, you may follow the unsubscribe process at the bottom of the promotional e-mail or send an email to support@hexcal.com. Please keep in mind that you still may receive e-mails from us that are necessary for business operation and transctions.

7.3 If you want to update or delete your personal information collected by us, please send an email to support@hexcal.com. Upon receiving your request, we will update or delete your personal information where allowed or required by applicable law.

8 - WHEN DO WE UPDATE THIS PRIVACY POLICY?

8.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.